Exchanges and Returns

https://www.Vikliv.nl/
Netherlands
Address: wolgastraat 17, Assen

Email: info@vikliv.de

Contact: here

Easy 30-day returns
At Vikliv, we want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return procedure.

Overview of return policy

Return period: You have 30 days from the day you received your order to return items.

Condition: Items must be unused, in original condition, and returned with the original packaging.

Easy returns: Returning items to us is simple, and our customer service team will assist you with this.

Return costs

For defective products: No costs for the customer. This applies if the product is incorrect, damaged by the carrier, or otherwise defective.

In case of customer regret (change of mind): The actual cost of the return shipping is the responsibility of the customer. This applies if the customer purchased the wrong product, the item does not fit, or the customer no longer wishes to keep the item. You are responsible for the shipping costs for returning the item. Shipping costs are not refundable.

Returning an item
1. Contact us: Email our team at info@vikliv.de with your order number and the reason for the return.

2. Receive return instructions: We will email you a return authorization and step-by-step instructions.

3. Pack the item: Pack the item securely in the original packaging, including all accessories, tags, and documents.

4. Print the shipping label: We will send you a prepaid shipping label. Just print it out and attach it to your package.

5. Send it back: Drop off your package at the nearest shipping location according to the instructions in the return authorization email.

Refund

Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund: After inspection, your refund will be processed. It usually takes 3 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges Do you want to exchange for a different size, color, or product? No problem! Contact us and we will help you exchange your item quickly and easily.
Items that cannot be returned For hygienic and safety reasons, some items cannot be returned. These products are clearly marked as non-returnable in the product description.
For more information:
Questions?
Visit our FAQ page or contact our customer service. For the FAQ click here

Contact details:
Company name: Vikliv

Address: wolgastraat 17 Assen

Email: info@vikliv.de

Contact: here

Customer service: 

available from Monday to Friday: 9:00 AM - 5:00 PM
We do our best to respond to your email within 1-2 business days.
Thank you for shopping at Vikliv